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Clayton Christensen, Efosa Ojomo and Karen Dillon apply the disruptive innovation framework to economic development, arguing that most development effort fails because it pushes resources into countries rather than creating markets within them.
Their central concept is market-creating innovation, which they distinguish from sustaining innovation, improving existing products for existing customers, and efficiency innovation, doing the same with fewer resources. Market-creating innovation makes a product affordable and accessible to people who previously could not consume it at all, and in doing so it builds the distribution, financing, training and regulatory infrastructure that the new market requires. They argue that this pulls institutions into existence rather than waiting for them.
The cases include Mo Ibrahim's Celtel building mobile networks across African countries that investors considered impossible, Tolaram's noodle business in Nigeria, which built its own electricity, water treatment and logistics, and historical cases including Singer sewing machines, Ford and Kodak, which the authors argue created the American market rather than serving it. Their argument against the standard development approach is that infrastructure and institutions built without a market to use them decay, and that the sequence must run the other way. The framework is genuinely useful for thinking about frontier markets. Critics note that the case selection is favourable, that the argument understates the cases where institutions did precede growth, and that market-creating innovation is easier to identify after it succeeds.
Founders and investors entering frontier markets who want a framework for building where infrastructure and institutions do not yet exist.
Kim B. Clark Professor of Business Administration, Harvard Business School 1992-2020; co-founder of Innosight, Rose Park Advisors and the Clayton Christensen Institute; died 23 January 2020
The Innovator's Dilemma turned disruption into a primary framework that the rest of the strategy and innovation literature argues with rather than around.
Chosen by shared topics, the entries that hold them, and the people who recommended both.


