Salesforce sold customer relationship software as a subscription service from 1999 and established the software-as-a-service model that most enterprise vendors now follow. Investors read it for the unit economics of subscription software and for Benioff's marketing and pricing decisions. Behind the Cloud is the founder's own account, organised as a list of the plays the company ran.
How Salesforce was built, set out as 111 plays on marketing, sales and growth.
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