The Pursuit of Wow! Every Person's Guide to Topsy-Turvy Times

Peters collected 210 short pieces, most under two pages, written for a business audience in the early 1990s. The pieces are numbered and largely independent, with marginal comments and reader responses printed alongside the text.

The unifying claim is that competing on adequacy has stopped working. Peters argues that markets in the 1990s reward distinctiveness and speed, that being merely good produces commodity pricing, and that individuals as well as companies must find something memorable to be. He pushes hard on a set of related themes: flatten hierarchies, kill bureaucratic process, put decisions with the people doing the work, treat every project as a chance to produce something remarkable, and hire for personality rather than credentials.

He also argues that women make most purchasing decisions and that companies staffed and led by men therefore misread their customers, a position he returned to throughout his later work.

The evidence is anecdote and assertion. There is no research design and Peters does not pretend otherwise; the book is written to provoke rather than to demonstrate.

Much of what was contrarian in 1994 is now conventional, which makes the book feel less sharp than it did. Its historical interest is as a record of the management ideas that dominated the mid-1990s, including the enthusiasm for reengineering and disintermediation that Peters partly shared and partly attacked.

American management writer and former McKinsey consultant who co-wrote In Search of Excellence and built a long practice in management speaking.

In Search of Excellence pulled management writing away from portfolio matrices and toward observable practices at operating companies, and the later books press the same emphasis on execution, customer obsession and organisational energy. Operators read the collections for concrete habits to copy rather than for a framework to fill in.