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SA

Selling and customer service

Sales and marketing

Books on how to prospect, pitch and close sales, build a sales team, and keep customers through service and loyalty.

46 books on Selling and customer service, recommended by 23 people including Mohnish Pabrai and David Cancel.

46 books · 24 experts

Start here

  1. The Loyalty EffectFrederick F. Reichheld, Thomas Teal, 1996
  2. The Trusted AdvisorDavid H. Maister, Charles H. Green, Robert M. Galford, 2000
  3. Selling the DreamGuy Kawasaki, 1991
  4. False ProfitsRobert L. FitzPatrick, Joyce K. Reynolds, 1996
  5. Predictable RevenueAaron Ross, Marylou Tyler, 2011

The best books on Selling and customer service 46

The Loyalty EffectThe Loyalty Effect
T2 The Loyalty Effect
Frederick F. Reichheld, Thomas Teal · 1996
Retention economics: why loyal customers and employees drive returns
Open Library
“In his seminal book, The Loyalty Effect, Fred Reichheld shows that a 5 percentage point improvement in retention rate”Michael Mauboussin
Recommended byMichael Mauboussin
The Trusted AdvisorThe Trusted Advisor
T2 The Trusted Advisor
David H. Maister, Charles H. Green, Robert M. Galford · 2000
How relationship capital converts into billable work.
Open Library
Recommended byNat Eliason
Selling the DreamSelling the Dream
T3 Selling the Dream
Guy Kawasaki · 1991
Open Library
Recommended byMohnish Pabrai
False ProfitsFalse Profits
T3 False Profits
Robert L. FitzPatrick, Joyce K. Reynolds · 1996
The first sustained critical analysis of MLM compensation arithmetic.
Open Library
Predictable RevenuePredictable Revenue
T3 Predictable Revenue
Aaron Ross, Marylou Tyler · 2011
The outbound-SDR machine that most SaaS sales teams copied.
Open Library
Recommended byDavid Cancel
From Impossible to InevitableFrom Impossible to Inevitable
T3 From Impossible to Inevitable
Aaron Ross, Jason Lemkin · 2016
The SaaS growth playbook: niche, funnel, hiring cadence.
Open Library
Recommended byDavid Cancel
How I Raised Myself from Failure to Success How I Raised Myself from Failure to Success in Selling
T4 How I Raised Myself from Failure to Success in Selling
Frank Bettger · 1949
Open Library
Recommended bySam Altman
The Greatest Salesman In the WorldThe Greatest Salesman In the World
T4 The Greatest Salesman In the World
Og Mandino · 1968
Open Library
Recommended byNick Huber
The Feldman MethodThe Feldman Method
T4 The Feldman Method
Andrew H. Thomson · 1969
Open Library
Recommended byTracy DiNunzio
What They Don't Teach You at Harvard BusinesWhat They Don't Teach You at Harvard Business School
T4 What They Don't Teach You at Harvard Business School
Mark H. McCormack · 1984
Open Library
Recommended byRamit Sethi
Strategic SellingStrategic Selling
T4 Strategic Selling
Robert Miller, Stephen Heiman · 1985
Open Library
Recommended byMohnish Pabrai
Conceptual SellingConceptual Selling
T4 Conceptual Selling
Robert Bruce Miller · 1987
Open Library
Recommended byMohnish Pabrai
SPIN SellingSPIN Selling
T4 SPIN Selling
Neil Rackham · 1988
Open Library
Recommended byMohnish PabraiNoah Kagan
Sell Like a Pro
T4 Sell Like a Pro
Sherrill Y. Estes · 1988
Open Library
Recommended byMohnish Pabrai
Total Customer ServiceTotal Customer Service
T4 Total Customer Service
William H. Davidow, Bro Uttal · 1989
Open Library
Recommended byMohnish Pabrai
Selling Your ServicesSelling Your Services
T4 Selling Your Services
Robert W. Bly · 1991
Open Library
Recommended byMohnish Pabrai
Successful Large Account ManagementSuccessful Large Account Management
T4 Successful Large Account Management
Robert Miller, Stephen Heiman · 1991
Open Library
Recommended byMohnish Pabrai
Selling Your Story to Wall StreetSelling Your Story to Wall Street
T4 Selling Your Story to Wall Street
Michael A. Rosenbaum · 1994
Open Library
Recommended byMohnish Pabrai
Solution SellingSolution Selling
T4 Solution Selling
Michael T. Bosworth · 1994
Open Library
Recommended bySam Altman
The Nordstrom WayThe Nordstrom Way
T4 The Nordstrom Way
Robert Spector, Patrick D. McCarthy · 1995
Open Library
Enterprise One to OneEnterprise One to One
T4 Enterprise One to One
Don Peppers, Martha Rogers · 1996
Open Library
Recommended byMohnish Pabrai
Selling the InvisibleSelling the Invisible
T4 Selling the Invisible
Harry Beckwith · 1997
Open Library
Recommended byMohnish Pabrai
Fred FactorFred Factor
T4 Fred Factor
Mark Sanborn · 2002
Open Library
Recommended byTony Hsieh
Branded Customer ServiceBranded Customer Service
T4 Branded Customer Service
Janelle Barlow · 2004
Open Library
Recommended byAlfred Lin
Zingerman’s Guide to Giving Great ServiceZingerman’s Guide to Giving Great Service
T4 Zingerman’s Guide to Giving Great Service
Ari Weinzweig · 2004
Open Library
Recommended byDavid Cancel
Never Eat AloneNever Eat Alone
T4 Never Eat Alone
Keith Ferrazzi · 2005
Open Library
Recommended byNat EliasonRamit SethiSimon SinekThe Barefoot Investor
The Power of NiceThe Power of Nice
T4 The Power of Nice
Linda Kaplan Thaler · 2006
Open Library
Recommended byTom Peters
The Ultimate Sales MachineThe Ultimate Sales Machine
T4 The Ultimate Sales Machine
Chet Holmes · 2007
Open Library
Recommended byJackie VullinghsNoah Kagan
The New Gold StandardThe New Gold Standard
T4 The New Gold Standard
Joseph A. Michelli · 2008
Open Library
Recommended byDavid Cancel
I Love You More Than My DogI Love You More Than My Dog
T4 I Love You More Than My Dog
Jeanne Bliss · 2009
Open Library
Recommended byTony Hsieh
The Power of SmallThe Power of Small
T4 The Power of Small
Linda Kaplan Thaler · 2009
Open Library
Recommended byTom Peters
The Presentation Secrets of Steve Jobs: How The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
T4 The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
Carmine Gallo · 2009
Open Library
Recommended byMohnish Pabrai
The Win Without Pitching ManifestoThe Win Without Pitching Manifesto
T4 The Win Without Pitching Manifesto
Blair Enns · 2010
Open Library
Recommended byJohnnie Gomez
The 10X RuleThe 10X Rule
T4 The 10X Rule
Grant Cardone · 2011
Open Library
Recommended byDavid CancelRan Segall
To Sell is HumanTo Sell is Human
T4 To Sell is Human
Dan Pink · 2012
Open Library
Recommended byMohnish PabraiNat Eliason
Uplifting ServiceUplifting Service
T4 Uplifting Service
Ron Kaufman · 2012
Open Library
Recommended byTony Hsieh
Fred 2.0Fred 2.0
T4 Fred 2.0
Mark Sanborn · 2013
Open Library
Recommended byTony Hsieh
The Customer RulesThe Customer Rules
T4 The Customer Rules
Lee Cockerell · 2013
Open Library
Recommended byTony Hsieh
Fanatical ProspectingFanatical Prospecting
T4 Fanatical Prospecting
Jeb Blount · 2015
Open Library
Recommended byMichael Batko
Hacking SalesHacking Sales
T4 Hacking Sales
Max Altschuler · 2015
Open Library
Recommended byJustin KanSam Altman
The Sales Acceleration FormulaThe Sales Acceleration Formula
T4 The Sales Acceleration Formula
Mark Roberge · 2015
Open Library
Recommended byNat EliasonDavid CancelNoah Kagan
Secrets of Successful Sales
T4 Secrets of Successful Sales
Alison Edgar · 2018
Open Library
Recommended byWarren Buffett
$100M Offers: How To Make Offers So Good Peo$100M Offers: How To Make Offers So Good People Feel Stupid Saying No
T4 $100M Offers: How To Make Offers So Good People Feel Stupid Saying No
Alex Hormozi · 2021
Open Library
Recommended byAli Abdaal
Stories SellStories Sell
T4 Stories Sell
Matthew Dicks · 2024
Open Library
“he breaks it all down in his new book on using stories in a business context. It's called Stories Sell, and you should go check it out.”Andrew Wilkinson
Recommended byAndrew Wilkinson
Amaze Every Customer
T4 Amaze Every Customer
Shep Hyken
unverified
Recommended byTony Hsieh
The One Sentence Persuasion Course
T4 The One Sentence Persuasion Course
Blair Warren
unverified
Recommended byPatrick O'Shaughnessy

Experts 24

The people who wrote this page's books, and the people who recommend them.

Authors 1

Guy Kawasakiwrote 1 book here

Recommenders 23

MP
Mohnish Pabrairecommends 13 books here
DC
David Cancelrecommends 6 books hereTony Hsiehrecommends 6 books here
NE
Nat Eliasonrecommends 4 books here
NK
Noah Kaganrecommends 3 books hereSam Altmanrecommends 3 books here
TP
Tom Petersrecommends 2 books hereRamit Sethirecommends 2 books here
MM
Michael Mauboussinrecommends 1 book hereWarren Buffettrecommends 1 book hereSimon Sinekrecommends 1 book hereAlfred Linrecommends 1 book here
Show all 23
AA
Ali Abdaalrecommends 1 book here
AW
Andrew Wilkinsonrecommends 1 book here
JV
Jackie Vullinghsrecommends 1 book here
JG
Johnnie Gomezrecommends 1 book hereJustin Kanrecommends 1 book here
MB
Michael Batkorecommends 1 book here
NH
Nick Huberrecommends 1 book here
PO
Patrick O'Shaughnessyrecommends 1 book here
RS
Ran Segallrecommends 1 book here
BI
The Barefoot Investorrecommends 1 book here
TD
Tracy DiNunziorecommends 1 book here
See all 24 in the Experts tab →

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