Owning the customer relationship instead of renting shelf space; the trade-off is paid acquisition replacing wholesale margin.
Advertising as a measurable discipline: test every element against response.
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How direct marketing was invented, from the Columbia Record Club to American Express.
Insider account of build-to-order, negative working capital and cutting the channel.
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From LinkExchange to Zappos, and the case for building a company on its culture.
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How Dollar Shave Club, Warby Parker and other online brands took on incumbents.
Dell's founder on the buyout, the Icahn fight and VMware
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The classic scholarly history of the mail-order and store model.
Preemptive distribution and control of the value chain.
How startup brands such as Casper and Allbirds built loyal customers.
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