A restaurant lives on prime cost, food plus labour, which usually runs 60 to 65 percent of sales against rent and equipment that do not move with traffic, so small swings in covers decide the profit. Chains grow by franchising, where the parent takes a royalty on the franchisee's sales and often owns the site, which is why McDonald's earns more from rent and fees than from selling food itself. The cycle is one of unit growth until a format saturates, followed by remodels, menu extension and discounting that erode franchisee margins. The literature covers the founders in their own words, the operating detail of building a chain, the supply chain and labour investigation that Eric Schlosser wrote, hospitality as a service discipline, and the sociology of standardised production.
A milkshake-machine salesman finds the McDonald brothers and builds the franchise.
Recommended by: Mohnish Pabrai
McDonald's to the mid-1980s, from the brothers' stand to Kroc's franchise system.
Recommended by: Mohnish Pabrai
The standardisation model that made the chain scalable.
Insider account: Schultz on building the company to 1997.
Recommended by: Mohnish Pabrai
How fast food reshaped farming, meatpacking, food science and low-wage work.
Recommended by: Mohnish Pabrai, Kevin Rose, Richard Branson
Enlightened hospitality: put employees first, then guests, community and investors.
Recommended by: Patrick Collison, Fred Wilson, Niki Scevak and 2 others
Recommended by: Mohnish Pabrai, Richard Branson
Insider account: Schultz's 2008 return and the store closures.
Recommended by: Ron Conway, Tom Bilyeu
Recommended by: Chris Powers
Edited fieldwork on how the format was localised across Asia.