Updates

  1. Person pages list letters, writing, profiles and links as sortable tables with filters, and show each person's companies as links; Fund letters show each letter's description in its own column.
  2. Experts show a checked job title and a short description of each person; 30 more people have photographs.
  3. Every company, fund, university and publication the experts work for has a page listing the people there.
  4. Fund letters show each letter's thesis and filter by it; 225 person pages list the essays, columns and newsletter issues the person wrote.
  5. Person pages list every essay and newsletter issue a person wrote, and their own books as a table in List view.
  6. Recommends shows the five largest kinds of book and the rest under More; browse pictures load sooner.
  7. Podcasts and talks link the original episode, filter by Audio and video or Press, and list each publisher once.
  8. Pages are wider, Recommends has List and Grid, and a filter clicked again turns off.
  9. Book cards sit in a ruled grid with Open Library and Goodreads links and each book's one-line note.
  10. Funds is now Investors; each investor's styles are buttons that filter the table.
  11. Podcasts and talks on a person's page filter by year and publisher and show as a list or a grid of pictures.
  12. Quotes show only people's own words: 472 summaries written by list sites are gone.
  13. Country pages open from Browse again, and every link on the shelf lands on a page.
  14. Subject and person pages show their sections as tabs, and each book appears once on a person's page.
  15. Book cards show the quote, who said it and the source; grids show five cards to a row.
  16. On a phone, a menu holds the sections, search, Updates, Feedback and dark mode.
  17. Feedback takes a screenshot of the page with no browser prompt, opens a screenshot full size when you click it, and clears itself once sent.
  18. Book cards are centred, search names the topic each book sits in, and any text cut short shows whole on hover.
  19. Search groups its results by kind: people, companies, geographies, subjects, topics, books, funds, fund letters and papers.
  20. The Books table lists who recommended each book by name, and the browser tab names the section you are in.
  21. Feedback can take a screenshot of the page, or one you paste or choose, and opens in the corner beside Updates.
  22. Each rail button reopens its section where you left it, and Browse, Table and People show on every book and subject page.
  23. Filters grey out choices that hold nothing instead of hiding them, and Books › People filters by authors or recommenders.
  24. Feedback takes a subject line and up to three screenshots.
  25. Biographies are grouped by the person they are about: 41 new pages, from Abraham Lincoln to Lee Kuan Yew.
  26. Sport splits into 23 sports, and Religion into one topic per faith.
  27. Book lists show as cards: the cover, one recommendation quote and every recommender by name.
  28. Seventeen subjects that had two or three pages under different names now have one page each.
  29. Every page lists its Experts as authors and recommenders, with a link to them on the Experts tab.
  30. Economics, Financial history, Financial panics and Accounting are subjects of their own, with one page per financial crisis.
  31. Book, person and subject pages open inside the app, so the tabs stay in view.
  32. 996 more book covers, and photographs or logos for 227 more people and companies.
  33. Books › Browse shows every subject as cards, and the rail holds Fund letters, Papers, Experts, Books and Funds.
  34. Every topic over 150 books splits into narrower topics, each with a page of its own.

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SA

Selling and customer service

Sales and marketing

Books on how to prospect, pitch and close sales, build a sales team, and keep customers through service and loyalty.

Books 46Experts 1Recommenders 23

Start here

  1. The Loyalty EffectFrederick F. Reichheld, Thomas Teal, 1996
  2. The Trusted AdvisorDavid H. Maister, Charles H. Green, Robert M. Galford, 2000
  3. Selling the DreamGuy Kawasaki, 1991
  4. False ProfitsRobert L. FitzPatrick, Joyce K. Reynolds, 1996
  5. Predictable RevenueAaron Ross, Marylou Tyler, 2011
The Loyalty EffectThe Loyalty Effect
T2 The Loyalty Effect
Frederick F. Reichheld, Thomas Teal · 1996
Open LibraryGoodreads

Keeping customers, employees and investors is what drives profit and growth.

“In his seminal book, The Loyalty Effect, Fred Reichheld shows that a 5 percentage point improvement in retention rate” — Michael Mauboussin

Source: The Economics of Customer Businesses (Legg Mason Capital Management)

Recommended by: Michael Mauboussin

The Trusted AdvisorThe Trusted Advisor
T2 The Trusted Advisor
David H. Maister, Charles H. Green, Robert M. Galford · 2000
Open LibraryGoodreads

The trust equation: credibility, reliability and intimacy over self-orientation.

Recommended by: Nat Eliason

Selling the DreamSelling the Dream
T3 Selling the Dream
Guy Kawasaki · 1991
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

False ProfitsFalse Profits
T3 False Profits
Robert L. FitzPatrick, Joyce K. Reynolds · 1996
Open LibraryGoodreads

A critical look at the arithmetic behind multi-level marketing pay plans.

Predictable RevenuePredictable Revenue
T3 Predictable Revenue
Aaron Ross, Marylou Tyler · 2011
Open LibraryGoodreads

The outbound-SDR machine that most SaaS sales teams copied.

Recommended by: David Cancel

From Impossible to InevitableFrom Impossible to Inevitable
T3 From Impossible to Inevitable
Aaron Ross, Jason Lemkin · 2016
Open LibraryGoodreads

The SaaS growth playbook: niche, funnel, hiring cadence.

Recommended by: David Cancel

How I Raised Myself from Failure to Success How I Raised Myself from Failure to Success in Selling
T4 How I Raised Myself from Failure to Success in Selling
Frank Bettger · 1949
Open LibraryGoodreads

Recommended by: Sam Altman

The Greatest Salesman In the WorldThe Greatest Salesman In the World
T4 The Greatest Salesman In the World
Og Mandino · 1968
Open LibraryGoodreads

Recommended by: Nick Huber

The Feldman MethodThe Feldman Method
T4 The Feldman Method
Andrew H. Thomson · 1969
Open LibraryGoodreads

Recommended by: Tracy DiNunzio

What They Don't Teach You at Harvard BusinesWhat They Don't Teach You at Harvard Business School
T4 What They Don't Teach You at Harvard Business School
Mark H. McCormack · 1984
Open LibraryGoodreads

Recommended by: Ramit Sethi

Strategic SellingStrategic Selling
T4 Strategic Selling
Robert Miller, Stephen Heiman · 1985
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Conceptual SellingConceptual Selling
T4 Conceptual Selling
Robert Bruce Miller · 1987
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

SPIN SellingSPIN Selling
T4 SPIN Selling
Neil Rackham · 1988
Open LibraryGoodreads

Selling through four kinds of question: Situation, Problem, Implication, Need-payoff.

Recommended by: Mohnish Pabrai, Noah Kagan

Sell Like a Pro
T4 Sell Like a Pro
Sherrill Y. Estes · 1988
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Total Customer ServiceTotal Customer Service
T4 Total Customer Service
William H. Davidow, Bro Uttal · 1989
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Selling Your ServicesSelling Your Services
T4 Selling Your Services
Robert W. Bly · 1991
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Successful Large Account ManagementSuccessful Large Account Management
T4 Successful Large Account Management
Robert Miller, Stephen Heiman · 1991
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Selling Your Story to Wall StreetSelling Your Story to Wall Street
T4 Selling Your Story to Wall Street
Michael A. Rosenbaum · 1994
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Solution SellingSolution Selling
T4 Solution Selling
Michael T. Bosworth · 1994
Open LibraryGoodreads

Recommended by: Sam Altman

The Nordstrom WayThe Nordstrom Way
T4 The Nordstrom Way
Robert Spector, Patrick D. McCarthy · 1995
Open LibraryGoodreads
Enterprise One to OneEnterprise One to One
T4 Enterprise One to One
Don Peppers, Martha Rogers · 1996
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Selling the InvisibleSelling the Invisible
T4 Selling the Invisible
Harry Beckwith · 1997
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

Fred FactorFred Factor
T4 Fred Factor
Mark Sanborn · 2002
Open LibraryGoodreads

Recommended by: Tony Hsieh

Branded Customer ServiceBranded Customer Service
T4 Branded Customer Service
Janelle Barlow · 2004
Open LibraryGoodreads

Recommended by: Alfred Lin

Zingerman’s Guide to Giving Great ServiceZingerman’s Guide to Giving Great Service
T4 Zingerman’s Guide to Giving Great Service
Ari Weinzweig · 2004
Open LibraryGoodreads

Recommended by: David Cancel

Never Eat AloneNever Eat Alone
T4 Never Eat Alone
Keith Ferrazzi · 2005
Open LibraryGoodreads

Recommended by: Nat Eliason, Ramit Sethi, Simon Sinek and 1 other

The Power of NiceThe Power of Nice
T4 The Power of Nice
Linda Kaplan Thaler · 2006
Open LibraryGoodreads

Recommended by: Tom Peters

The Ultimate Sales MachineThe Ultimate Sales Machine
T4 The Ultimate Sales Machine
Chet Holmes · 2007
Open LibraryGoodreads

Recommended by: Jackie Vullinghs, Noah Kagan

The New Gold StandardThe New Gold Standard
T4 The New Gold Standard
Joseph A. Michelli · 2008
Open LibraryGoodreads

Recommended by: David Cancel

I Love You More Than My DogI Love You More Than My Dog
T4 I Love You More Than My Dog
Jeanne Bliss · 2009
Open LibraryGoodreads

Recommended by: Tony Hsieh

The Power of SmallThe Power of Small
T4 The Power of Small
Linda Kaplan Thaler · 2009
Open LibraryGoodreads

Recommended by: Tom Peters

The Presentation Secrets of Steve Jobs: How The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
T4 The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience
Carmine Gallo · 2009
Open LibraryGoodreads

Recommended by: Mohnish Pabrai

The Win Without Pitching ManifestoThe Win Without Pitching Manifesto
T4 The Win Without Pitching Manifesto
Blair Enns · 2010
Open LibraryGoodreads

Recommended by: Johnnie Gomez

The 10X RuleThe 10X Rule
T4 The 10X Rule
Grant Cardone · 2011
Open LibraryGoodreads

Big goals call for a fourth degree of action, massive action, beyond normal effort.

Recommended by: David Cancel, Ran Segall

To Sell is HumanTo Sell is Human
T4 To Sell is Human
Dan Pink · 2012
Open LibraryGoodreads

Recommended by: Mohnish Pabrai, Nat Eliason

Uplifting ServiceUplifting Service
T4 Uplifting Service
Ron Kaufman · 2012
Open LibraryGoodreads

Recommended by: Tony Hsieh

Fred 2.0Fred 2.0
T4 Fred 2.0
Mark Sanborn · 2013
Open LibraryGoodreads

Recommended by: Tony Hsieh

The Customer RulesThe Customer Rules
T4 The Customer Rules
Lee Cockerell · 2013
Open LibraryGoodreads

Recommended by: Tony Hsieh

Fanatical ProspectingFanatical Prospecting
T4 Fanatical Prospecting
Jeb Blount · 2015
Open LibraryGoodreads

Recommended by: Michael Batko

Hacking SalesHacking Sales
T4 Hacking Sales
Max Altschuler · 2015
Open LibraryGoodreads

Recommended by: Justin Kan, Sam Altman

The Sales Acceleration FormulaThe Sales Acceleration Formula
T4 The Sales Acceleration Formula
Mark Roberge · 2015
Open LibraryGoodreads

Recommended by: Nat Eliason, David Cancel, Noah Kagan

Secrets of Successful Sales
T4 Secrets of Successful Sales
Alison Edgar · 2018
Open LibraryGoodreads

Recommended by: Warren Buffett

$100M Offers: How To Make Offers So Good Peo$100M Offers: How To Make Offers So Good People Feel Stupid Saying No
T4 $100M Offers: How To Make Offers So Good People Feel Stupid Saying No
Alex Hormozi · 2021
Open LibraryGoodreads

Recommended by: Ali Abdaal

Stories SellStories Sell
T4 Stories Sell
Matthew Dicks · 2024
Open LibraryGoodreads

“he breaks it all down in his new book on using stories in a business context. It's called Stories Sell, and you should go check it out.” — Andrew Wilkinson

Source: Newsletter

Recommended by: Andrew Wilkinson

Amaze Every Customer
T4 Amaze Every Customer
Shep Hyken
Goodreads

Recommended by: Tony Hsieh

The One Sentence Persuasion Course
T4 The One Sentence Persuasion Course
Blair Warren
Goodreads

Recommended by: Patrick O'Shaughnessy

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